We offer a lifetime warranty. The product’s “lifetime” specifically refers to the life of the product, or at such a time that, through normal use, the product can no longer function for the specific purpose intended. Our warranty covers defects in materials or workmanship under normal wear and tear. Excessive wear and tear (i.e. dragging your bag through 300 miles of gravel road in the Mojave desert) is not covered by our warranty. Accidents (your backpack is run over by a 747 after falling from the cargo area on its way to Afghanistan) or damage incurred as a result of repairs, modifications or alterations done by someone other than JTQ Gear will void the Lifetime Guarantee.